The Joseph Group
Aug 2017
Ian Joseph
“Clients first!” – is a huge part of the DNA that Ian Joseph and his Team have established at The Joseph Group. This motto helps them focus on striving for the highest level of customer experience, for their clients (landlords) and customers (tenants). In fact, Ian strongly believes that in life, family and business, you must strive to give more than you receive. “You can have everything in life you want if you help enough other people get what they want." - Zig Ziglar
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Many small maintenance items can be taken care of by your tenants. You need to set these expectations before they move in. Talk to them about their responsibilities, such as replacing light bulbs. There’s no need for a work order when a light bulb goes out or a furnace filter needs to be changed. If they know how to put a closet door back on the rack, you can avoid sending out a maintenance professional to do that for them. Make sure they know that towel racks and toilets should be tight so there isn’t any damage to the drywall.