Residents FAQ

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How do I schedule a showing for a property I’m interested in?

All of our showings are scheduled online here:

How do I apply to rent?

Fill out the application at

How much is the security deposit?

Generally speaking, for most properties, the security deposit is equivalent to one month’s rent.

What should I do if I lock myself out of my apartment?

Sadly, lockout services are not part of the services we offer.

If you lock yourself out, please contact a locksmith. This will be at your own cost.

What should I do if there is an emergency?

If it is a life-threatening emergency, call 911. For all other issues call 425-357-7385.

What exactly qualifies as an emergency?

An emergency, as per the lease agreement, is something that affects your safety or physical health. The following table gives some examples of what is considered an emergency and what is not.

Examples of Emergencies Examples of Non-Emergencies
- fires - Your tap is dripping
- Damage from a tree during a storm - Locking yourself out of your home
- Sewage back up - Appliance break down (air conditioning not working or fridge not working)
- Gas odors  
- Broken water pipes  
- No heat during the winter or cold weather  
- electrical arcing/sparking  


Please don’t use the emergency number to report non-emergency repairs. We thank you for your continued cooperation.

When is rent due?

Rent is due on the first day of the month. Late fees are applied on the 7th day of the month.

What rent payment methods do you accept?

We give tenants three easy and convenient methods to pay their rent:

  • The first option is to mail it to our office. If you choose this option, make sure to include the unit number as well as your address on the memo of your money order.
  • The second option for tenants is to pay their rent online via their Tenant Portal.
  • The third option is by paying in person at our office.
Do I need to sign a lease?

Yes, you will need to sign a lease agreement. The lease term is usually 12-months. The lease will state the rights and responsibilities of each party to the lease.

Once your rental application is approved, you’ll need to pay your move-in costs immediately. Your move-in costs include the first month’s rent and the security deposit.

Moreover, we also require that tenants show us proof of the Tenants Insurance before we can exchange keys.

Can I be exempted from paying late charges?

No one can be exempted from paying late charges once it comes into effect. No matter how excellent of a resident you are, the law requires us to treat all tenants equally.

We don’t have a guideline to help us decide which tenant is more deserving than the other. As such, we’ll enforce late charges across the board.

What should I do if I’m unable to pay my rent?

If, for whatever reason, you think you won’ be able to pay rent, notify the office immediately via your property manager.

If you don’t, you risk having eviction proceedings initiated against you.

What should I do if I require maintenance?

If you require maintenance, please notify your property manager via your Tenant Portal. We have a team that monitors the portal, ensuring that we respond as soon as possible.

If the maintenance problem involves the plumbing system, the first thing you need to do even before submitting your request is to shut off the main valve.

If it’s during normal working hours, please leave a message on the Tenant portal describing the problem.

If after hours, please call the main office line and leave the message with the answering machine. One of the property managers will then get in touch with you shortly.

The smoke detector is beeping, what should I do?

In most cases, the batteries are the culprits. You would need to change them at your own cost. You can buy them from the local hardware store or market.

Sometimes, reaching the smoke detector can be made difficult by vaulted ceilings. In such a case, you would need to complete a maintenance request form. Please bear in mind that disconnecting your smoke detector is illegal.

Who is responsible for maintenance costs at the property?

We will only be responsible for normal wear and tear at the property.

Any property damage exceeding this will be your responsibility. We will also bill you if you miss an appointment with any of our maintenance vendors.

Can the management or a management representative enter my home without my knowledge?

We reserve the right to enter your home for certain purposes as outlined in your lease agreement. For example, to carry out property inspections, to repair or maintain the property, or to show it to prospective tenants or buyers.

But in all these cases, we’ll always alert you prior to entering your home. The only exception is in case of an emergency or in case we have sufficient reasons to believe you have abandoned the unit.

Do you require tenants to have renters insurance?

Yes. We require all tenants to have proof of renters insurance before they can be allowed to live in the property.

Who’s responsible for the lawn?

It’s the responsibility of the tenant to take care of the lawn, unless the lease says otherwise.

As your responsibility, you’ll need to water it regularly, and mow and weed it when necessary. You’ll also be responsible for snow removal and fall leaf clean up.

Can I smoke inside the property?

This is strictly prohibited. Doing it will be interpreted as a violation of the lease agreement.

Can I change the locks or add locks?

You need permission from our office to do any of these things.

Can I paint the walls another color?

You need the permission of the property manager first. If granted, you may also need to pay a security deposit prior to proceeding.

Can I get a roommate later on?

Yes, you can if our office grants you this permission.

The prospective roommate must first be qualified in order to be allowed to live with you. As such, they will need to fill out the application form and pay all necessary fees.

Can I sublease my apartment?

No, subleasing isn’t permitted. If you find it necessary, please get in touch with your property manager.

Can I get a satellite dish?

Different properties will have different requirements. If you need a satellite dish, please let your property manager know. He or she will be able to advise you.